I suppose leadership at one time meant muscles; but today it means getting along with people . Mahatma Gandhi Workers generally want to be fully engaged, and committed to what they're doing. They want to believe in the people who are in charge. Because of these higher expectations, it's vital for leaders to know how to inspire passion and confidence in the people they're leading. When people work alongside a truly authentic leader, they'll often give their best to the cause. In such an environment, a spirit of teamwork and loyalty can spread throughout an organization, resulting in high morale and producing extraordinary results.

This is a fast-paced, dynamic and highly informative advanced leadership training course. It seeks to lift your personal, team and organisational leadership capacity to internationally competitive heights. Great leadership is first and foremost an “inside job”. Before we can lead others with influence and confidence, we must first find the inner qualities and strengths to lead ourselves with conviction. Leadership from this perspective is a manifestation of our unique personal power, purpose and vision.

This Leadership Masterclass training course uses case studies, interactive and engaging exercises, video clips, and real-world examples from world-class practices in leadership excellence to guide you discover who you are and who you can be and lets you go ahead to discover and lead others.

Background
Aspiring and top Managers have to be equipped with hands-on skills through a comprehensive management development course to provide strategies and tools they need to enhance their skill and allow them to take a strategic approach to managing the issues that face today’s administration with a view to achieve optimum performance in organisations.

Course Description:
Managers face growing pressures from increasing demands, conflicting priorities and limited resources. Organisations and their clients demand ever higher quality of service delivery but budgets remain constrained. Managers have to do more with the same or fewer resources. At the same time, they face enormous disruption from innovation and competition.

Managers therefore need to develop a wide range of management skills to maximize results. The course is structured as a highly interactive event that will enable delegates to make an immediate impact on the performance of their organization by developing new action plans and creating future priorities and approaches to position their organisations for excellence.

The public sector provides a wide range of important services to citizens, including healthcare, education, transport, policing, justice and defence. This course introduces you to the main features of public sector financial management, in a way that allows you to apply them to your own context. You’ll discover how there is more to public finance than taxes, understand where public money comes from, and examine how and why it gets spent.

Aligning company culture with business strategy to achieve organizational excellence is the current key differentiator between performing and non performing organisations.

Culture is viewed as the organizational values and beliefs that guide an organization’s attitudes and behaviors. Strategy is the framework for pursuing your vision and business goals. So why the need for alignment? Simply put, organizational culture drives performance—what you do is proof of what you believe. When companies lack congruence between their culture and their actual practices, they struggle to perform.

This training helps top leadership at public and private sector organizations to assess their current organizational culture and determine if it adequately supports the strategy.

Course Description:
The aim of corporate governance is to balance the interests of all company stakeholders. This course provides you with an opportunity to understand corporate governance requirements and benefits by demystifying a subject often misunderstood. In addition, you will see how valuable corporate governance can help in establishing a positive compliance culture in an organisation.

Course Objectives:
The course provides a broad understanding of corporate governance practices from appreciating board roles to directors’ duties and liabilities as well as provides guidance on the composition and structure of boards, best practices and procedures. It is also designed to point out the reasons for success or failure of boards while highlighting best practices and other critical driving forces behind company successes that you don’t want to miss.

This Governance, Risk & Compliance (GRC) masterclass is designed to provide you with the knowledge necessary to effectively design and enhance integrated GRC activities across your company. It will also help you to understand your company obligations, to mitigate risk and to have a proper structure in place on how to manage it when an issue arises. Learn the latest best practices in GRC, the three needed areas to ensure an organisation is working efficiently and effectively.

As an experienced executive you may be asking, why do I need executive coaching training programs? Do executive coaching programs really make a difference?

Even the world’s best star gains from coaching. Star athletes and footballers benefit from coaches and so do business leaders, even those at the top. As you climb the career ladder, the challenges and risks become greater and executive business coaching can help you rise to the occasion.

Successful business managers may have already come a long way but they can always go further. The reality is leadership competences are not something people are born with, unlike, the leadership gifting. Being charismatic may be an advantage but it should not be confused with knowing how to lead an organization, mobilize people and effectuate change with authority and conviction.

This program is specially designed to boost your leadership competences, no matter what stage you are in your leadership career. Whether taken as a stand-alone programs or part of management training courses, this program offers powerful ways to gain new knowledge and sharpen leadership competences in you like never before. That said, there is no single method of leading. This, like all top notch coaching programs will ensure the development of your own unique and authentic leadership styles so you can lead with greater impact.

This course is well researched to prepare Managers to understand the right steps and procedures to follow in order to realize the intension of Organizational Development and change management to maximise the benefits thereof.

This course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking. A toolbox of strategic planning and management procedures will be used to help managers to do just that. Gain a wider perspective of management practice through breakout sessions, exercises, and case applications. Bring your strategic dilemmas to this program and get proven solutions that fits the uniqueness of your organisation.

Gain practical knowledge about Public Sector Innovation and e-Governance and create competences contributing to innovations in the public sector. Public Sector Innovation and the modernisation of public administrations are considered as important underlying factors for economic growth and enhance service delivery. In order to improve efficiency, effectiveness and quality of public services, the public sector needs to implement new processes, products, services and methods of delivery. This could be achieved by combining and building on top of existing technologies of innovation. Focussing on data and process management and the role of ICT in public sector management and innovation is required today that ever before

You can't control anything you can't measure ... an organisation that is trying to get into its customers' good books without a sensitive barometer to measure how WELL it is serving its customer base, is like a miner deep down under without a headlight! Businesses and organisations are mired in the classical financial indicators, which are necessary, but grossly insufficient for the purpose, for the simple reason that those indicators have two major weaknesses - they are very much LAGGING; worse, they have zero DIAGNOSTIC capability. When these indicators head south, it is way too late to figure out the root cause. They give no clues whatsoever, as to what might have gone awry

Exceptional customer service management for team leaders and customer service representatives is a leading element in the vision and mission statements of most organisations. In order to achieve successful results, high performance and quality service, it is imperative to remain competitive and to exceed customers and stakeholder expectations both at individual and organizational levels.

This workshop focuses on customer service excellence and explores key principles, including developing the ability and confidence that comes from knowing how to appropriately respond to clients’ needs.

The course further cover the basic and advanced topics in Customer Service Management that enable the participants to increase their awareness and knowledge of the latest developments of Customer Service in terms of technology as well as management concept. Customer Service Managers and customer care givers will also learn how to develop appropriate plans to integrate the Customer Service centre within the organization and bring new insights, set visions and lead Customer Service teams. Whether implementing a new Customer Service or rejuvenating an existing one, participants will be well prepared for the challenge.

Within customer service there are many elements which must be organized, but the crucial constant factor is the human element – how people are treated and communicated with. Customers are people, and people tend to behave like people and respond to people. They do not behave like computers, and they don’t respond like machines.

From financial basics to understanding the essence of cash flow to corporate value creation, this comprehensive program covers all aspects of corporate finance that you need to know. This course aims at assisting non-finance managers to contribute more effectively to the success of their organisations through greater understanding of corporate financial management. Participants will come away better equipped to speak and interact intelligently with finance colleagues…make more informed business decisions...analyze financial statements with clarity...know the workings of the financial markets…and understand that the core purpose of your organisation is to increase shareholder value.

This course is planned to promote workplace security practices applicable across all sectors. Presented by experienced security officials, this course provides critical information and guidelines you need to create a secure working environment. The training is based on existing safety and security guidelines, illustrative scenarios and real life examples drawn from previous cases to emphasize potential security threats

Certified Leadership Professional “CLP” is a certification for professionals who demonstrate knowledge, skills and competencies in leadership for visionary, passionate and influential leaders. It offers unique knowledge and skills to build great competencies such as inspiring visions, developing great people, and delivering successful results. CLP’s would be the new game changer for today and tomorrow’s leaders and workplaces.